Policies

All shipments should be carefully inspected by the customer before acceptance and the delivery carrier should be requested to record any damage or shortage on the delivery. Immediate inspection by the delivery carrier should be requested. Notification of concealed damages must be made to the delivery carrier and Southern Aluminum within 15 days after delivery of merchandise. Carrier liability ceases after 15 days.

CAUTION: After obtaining a clear receipt for shipment, the delivery carrier is no longer responsible for damages or shortages. Please inspect all cartons and the products within them for visible damage and count the number of pieces you received. Note any damage or discrepancies on the carrier's delivery receipt. If there is any visible damage, or if you discover any concealed damage during unpacking, do not remove the merchandise or throw away the shipping carton. You are liable for damage under the Interstate Commerce Act if the above instructions are not followed.

Contact: Southern Aluminum 1-800-221-0408

No returned goods will be accepted unless written consent is given by Southern Aluminum's home office. Southern Aluminum does not guarantee against customer ordering errors (wrong item, wrong color, wrong option, etc.). The customer is responsible for the correctness of items ordered, colors ordered, options ordered, etc. Excluding manufacturer's errors, a 75% restocking fee will be applied to all iDesign Series tables and Alulite™ portable stages and choral risers. A 50% restocking fee applies to Alulite™ tables and Southern PIKNIK products.

In addition, the customer may be responsible for freight charges to and from the factory.